New Step by Step Map For Telus technical support
New Step by Step Map For Telus technical support
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and about the billing facet, that’s more horrendous! Purchased a different cellphone as my agreement was up for renewal on the web was speculated to get $a hundred credit hardly ever showed up despatched the cellphone via mail just how they explained to me to copyright Submit and got it. I got a textual content information saying they been given it and my credit score might be on my Invoice, but still my bill came plus they even now demand me for it. Once i identified as. That they had the audacity to convey the telephone wasn’t the mobile phone they ended up anticipating?! What other cellphone could it are? It had been their telephone they sent me two many years ago?! Using the deliver it back again application?! They informed me they'd take a look at it and e mail me back by no means acquired an e mail. They identified as me back and we’re attempting to say it had been a technical difficulty with my telephone precisely the same agent who is purported to have looked after me?
Qualified was capable to stroll me via my problem and assisted pinpoint wherever the situation was going on and recommended me of another so I could get my position completed. I so appreciated his help and tolerance in walking me by means of the various eventualities. He adopted up with details on my next ways.
@Oleginza Wrote: I called Telus CS at eight.55AM Mountain time they usually hanged up on me, stating which i must get in touch with all through "common office several hours". Is that this for genuine?
@chris14 I planned to obvious up some inaccurate info. We'll mend TELUS owned downed traces at no charge. We are going to only clear away the road entirely for development/renovation purposes but there's a payment included. We despatched you A non-public information in the event you want to maneuver ahead with either state of affairs.
• I initially renewed my deal after speaking with an agent named Abdul, who gave me a offer which i recognized, even though it couldn’t match an offer from Rogers.
You will then get a text concept once the agent responds, and you can observe up at your earliest advantage.
I was not telling but attempting to speak to him nevertheless he bought mad and hung up. This is absurd and very Terrible customer service. I will be pulling my two lines from Telus . If This is actually the customer service customers are receiving from the reps than you should resource it somewhere else. I have been with Telus for around fourteen several years and It is really really sad that it has come to this . Taking a look at these threads and feedback remaining by others it appears I am not the only a person.
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Telus has tousled on my Invoice many situations within the pastfew months. Not long ago by charging me three moments for any convey it again which was already returned. Then decided to go ahead and adjust 3 of my options on their own. Initially agent I spoke to was great and attempted hard to deal with The Telus technical support difficulty. He even contacted loyalty that will help. They by no means known as. I attempted to call myself and was hold without end so I hung up. Tried out another agent he stated he would transfer me to loyalty than proceeded to acquire upset because I would not let him to end the call when he mentioned he could not transfer me.
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@Oleginza Wrote: I called Telus CS at eight.55AM Mountain time plus they hanged up on me, expressing that I must phone through "standard Workplace hrs". Is this for real?
The TELUS group acknowledges that our operate spans several Territories and Treaty parts and we are grateful for the standard Understanding Keepers and Elders who are with us now, those who have gone right before us and also the youth that encourage us.
The TELUS staff acknowledges that our operate spans several Territories and Treaty locations and we have been grateful for the normal Expertise Keepers and Elders who are with us these days, whoever has absent prior to us plus the youth that encourage us.
I had been finally given scenario quantity 21911243 and instructed that a supervisor would get in touch with me back again within two hrs, which didn't happen. As a substitute, I was educated which i required to hold out 24 several hours.